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30-Day No-Reason Return Policy

Momcozy offers a 30-day no-reason return policy for unused and unopened products with intact packaging. Returns must include all original accessories and proof of purchase. Customers are responsible for return shipping costs, and original shipping fees are non-refundable. Clearance items and non-Momcozy branded products are excluded from this policy.

Exchange Policy

Non-Quality Issues: Within 30 days of receipt, unused products may be exchanged for reasons such as size mismatch, with the return shipping cost to be borne by you.

Quality Issues: If a product is damaged due to quality issues within the warranty period, please contact our customer service team for assistance. They will provide you with a solution that best suits your needs.

If you have any problems or malfunctions during use, please contact us at support@momcozy.com, and please allow up to 24 business hours for a response to your question.

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At Momcozy, we want you to feel confident in your purchase.
That’s why we offer a 2-year warranty in the EU on most battery-operated products.The warranty covers failures caused by non-human factors, such as manufacturing defects or internal malfunctions under normal use. Simply keep your proof of purchase and contact us if you experience any issues within the warranty period. We'll work with you to find a solution, whether it's a repair, replacement, or refund.

Some exclusions apply, such as damage caused by misuse or unauthorized modification. For more details, please see our full warranty policy.

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